CycleRoos (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.cycleroos.net.

1. Information We Collect

We may collect the following types of personal information:

• Order information: Name, email address, billing and shipping address, payment details (processed securely via our payment provider)
• Account information: Username, password, and order history if you create an account
• Contact information: Information you provide when contacting us via our contact form
• Usage data: Browser type, IP address, pages visited, and time spent on our site (collected via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve our website and product offerings
• Send marketing communications (only with your consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Print partners: To fulfil your orders (name, shipping address, and order details only)
• Payment processors: To process your payment securely
• Shipping carriers: To deliver your order
• Analytics providers: To help us understand how our website is used (anonymised data)

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies for:

• Keeping items in your shopping cart
• Remembering your preferences
• Analysing website traffic (via Google Analytics)

You can disable cookies in your browser settings, though this may affect some website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment information is processed through secure, encrypted channels.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is typically retained for 7 years for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.