Overview

CycleRoos is a print-on-demand store — we don’t keep any products in stock. Every item is printed and produced specifically for you only after you place your order. Because of this, our shipping and returns policy works a little differently than traditional retail.

Shipping Times

All orders are processed within 2–5 business days after payment is confirmed. Delivery times after dispatch are as follows:

Region	Standard Shipping	Express Shipping
Australia	5–10 business days	2–4 business days
United States	7–14 business days	3–6 business days
United Kingdom	7–14 business days	3–6 business days
Europe	10–18 business days	5–8 business days
Rest of World	14–21 business days	7–12 business days

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Multiple Items

If your order includes multiple types of products, they may be produced at different facilities and could ship separately, sometimes arriving on different days. This is normal for print-on-demand orders and will be reflected in separate tracking emails.

Our Guarantee

We stand behind every order. If your item arrives damaged, defective, misprinted, or isn’t what you ordered, we’ll provide a free reprint or a full refund — no questions asked.

What’s Covered

• Items damaged in transit
• Manufacturing defects or printing errors
• Receiving the wrong item
• Missing items from your order

Report any of the above within 30 days of delivery and we’ll make it right.

What’s Not Covered

Because every product is made to order specifically for you, we’re unable to offer returns, exchanges, or refunds for:

• Buyer’s remorse or a change of mind
• Ordering the wrong size or colour
• Minor size variations of less than an inch from the listed measurements — this is a normal part of the printing process, not a defect

Since custom-printed items can’t be resold or reused once produced, please double-check sizing, colour, and design details before completing your order. We provide detailed size guides on every product page to help.

How to Request a Refund or Replacement

Contact us within 30 days of delivery via our Contact Us page with your order number and a clear photo of the issue. In most cases, there’s no need to ship the item back to us. Once your claim is reviewed and approved, we’ll send a free replacement or issue a refund to your original payment method within 5–7 business days.

Order Changes & Cancellations

Orders typically enter production very quickly after they’re placed, so changes or cancellations are only possible before production begins. Please contact us as soon as possible if you need to make a change — once an item is in production, we’re no longer able to cancel or modify it.

Need Help?

Contact us via our Contact Us page for any questions related to shipping, refunds, and returns. Our support team responds within 1–2 business days.